You may return an item for a refund of the merchandise total within 30 days of delivery. Call our Customer Service Department so that we can contact our carrier to schedule a pick-up for the item. Return credits are issued within 48 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.
- Items under $75: Free shipping on returns
- Parcel hoods: $50 return shipping fee
- Freight orders: $150 return shipping fee
- Accessory returns are not accepted
Items must be in new condition and in the original packaging to qualify for a refund. There are no refunds or exchanges on installed or used items.
Prior to shipping, all products from Kitchly are individually inspected to verify that they leave our facility in brand-new condition. We re-package all our products well so they arrive on your doorstep undamaged. If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Contact our Customer Care Department within 48 hours.
Before installing your unit, please test the item(s) for proper functionality by plugging it into the wall and testing the fan and lights. If unit does not work, please contact customer service right away.
Freight return policy:
- When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
- If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
- If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.
All returns must have return authorization from Kitchly prior to shipment. Shipping charges, customs duties, brokerage fees, and local taxes, are not refundable. Special-order items or altered items cannot be returned.